Senior Manager - Production Support and Operations (hybrid)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Northern Ireland - Remote

   

  Your role in the team

   

   

  Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyse enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone.

   

  At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation. That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.

   

   

   

  The Team

   

  Our engineers are fuelled by a passion to impact the future of mobility. They push the boundaries of telematics and transportation tech by creating and supporting innovative products. As part of an Agile team, they are armed with the freedom to innovate and the opportunity to see projects through from start to finish. Using a variety of languages and a top-notch technology stack, our engineers make critical advances in areas like sensor technology, enterprise engineering and platform development. Our team understands what it means to collaborate and communicate in an interconnected global team, all while having trust, transparency, and empathy for the end user. Which is cool if you ask us.

   

   

   

  The Role 

   

   

  The Senior Manager for Production Support and Operations (PS&O) is accountable for Arity’s production infrastructure and for the smooth and efficient operation of the broad portfolio of assets that run on it. 

  Furthermore, the role also has accountability for managing Arity’s device landscape (e.g. OBDII) and for fulfilment of operational data requests in order to meet Arity’s compliance obligations. To accomplish these objectives the Senior Manager establishes the PS&O strategic direction and has responsibility for leading a global team of talented engineers to execute it, together.

   

   

  • You will lead Arity’s Level 3 support operations, maintaining all of Arity’s deployed applications and software, ensuring that they run smoothly and efficiently. This includes, but is not limited to, the on-boarding of products and infrastructure, product security compliance, infrastructure security patching, and 3rd party change management and validation. 
  • You will support Arity’s production infrastructure ensuring that the appropriate monitoring, alerting and incident management processes are implemented, and taking point on ‘red to green’ scenarios and on incident reviews. 
  • You will develop and be advocate for best practices for ‘common’ engineering capabilities such as logging, monitoring and alerting. 
  • You will position automation at the centre of how you work and constantly seek opportunities to use automation to operate smarter, faster, better. 
  • You will manage Arity’s device landscape and associated infrastructure including Firmware Over the Air (FOTA) activities. 
  • You will partner with Arity’s Operational Excellence organisation to fulfil operational data requests in support of Arity’s compliance obligations. 
  • You will partner with Arity’s product teams to streamline the flow of support activities between them and PS&O 
  •  You will partner with Arity’s Customer Success (Level 1 and Level 2) teams to support the flow of accurate and timely communication to and from our customers. 

   

   

  About you:

   

  • A strong and capable technical leader 
  • Possess an ownership mindset - driven, focused, and accountable for your work 
  • Humble - you’re willing to get into the details, and you’re open to feedback 
  • Adaptable, resilient, and able to thrive in ambiguity 
  • Growth-minded - eager to expand your skill set, carving out your own career as well as enable others on the team 
  • Desire for impact - ready to take on a lot of responsibility and work collaboratively with direct and cross functional leaders and their teams 
  • Lead, inspire, guide, and connect your team through common purpose 
  • Effectively communicate to audiences of all levels on complex topics across all mediums 

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK'
  • 5+ years’ management experience, including accountability for all aspects of leading an organization including people management and development across multiple global organisations, finance/budgetary management, strategy planning and implementation, design and implementation of work processes, and delivery of complex work products
  • Minimum 2 years’ leading an engineering team size of 15+ responsible for deploying and supporting products in a cloud data centre environment, including experience managing other managers
  • Minimum 2 years’ experience leading teams deploying and supporting products in a cloud data centre environment 
  • Experienced in leading large-scale technology delivery efforts across global locations
  • Expertise in building and leading global teams, and implementing highly iterative software development practices including agile Scrum
  • Proficiency in leading complex organizational change strategies encompassing people, processes and technology to support digital transformation
  • Ability to manage relationships and influence at Director level and above 

   

   

   

  We also have some desirable criteria

   

  • Experience with device management programs such as FOTA (Firmware Over The Air) 
  • Experience with PagerDuty (SaaS-based incident management platform) 

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

   

   

  Apply Here: https://bit.ly/3wZWsTG 

   

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Friday 26th November 2021