Performance & Capacity Engineer (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast/Derry-Londonderry/Strabane/ Remote GB

   

  Your role in the team

  Mainframe Engineering – Performance & Capacity management Team will be responsible for monitoring the mainframe performance, investigating any overheads, and planning the overall mainframe CPU capacity.

   

  The Service Engineer –Lead Consultant – Performance and Capacity management (also called as a Performance & Capacity Planner) is responsible for gathering daily SMF statistics related to all processing on the mainframe. Complete daily and monthly reports for both internal and business partners as needed.

   

   

  Responsibilities

   

  • Provide technical support
  • Investigate and resolve routine or common incidents and issues generated from the Service Desk, application development teams, subsystem support teams and end users with little supervision.
  • Participate in the support, coordination and execution of scheduled maintenance activities including IPLs, DR tests, etc.
  • Participate in an on-call rotation to provide 24x7 support; be available for project and maintenance activities outside normal working hours, as needed.

   

  The ideal person will be able to demonstrate the following competencies:

   

  • Self-motivated and self-directed
  • Ability to comprehend new technical material and learn rapidly
  • Ability to resolve routine & common problems and implement solutions
  • Ability to operate successfully as part of a geographically dispersed team
  • Ability to follow established standards and procedures in the completion of work tasks
  • Interpersonal and team skills to enable them to participate in collaborative efforts of the team
  • Ability to communicate clearly, through both oral and written communication

   

  Hours of work

   

  • Must be willing and available for project and maintenance activities outside normal working hours, as needed

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • 3 years’ experience using SAS skills and working knowledge of SMF mainframe data
  • Experience in RMF, Omegamon and be familiar with the IBM SCRT process
  • Knowledge of IBM Z Performance and Capacity Analytics and experience in WLM policies.
  • Support and tuning of the development and production environments to ensure healthy practices, tuning and performance benchmarking
  • Performance tuning and capacity planning, including ways to reduce I/Os, CPU Time, MSUs, and MIPs, APA, SMF and Pivotor
  • Working knowledge of JCL, TSO, JES2, ISPF, SDSF, SMS, HSM, RMM, Parmlib

   

   

  We also have some desirable criteria

   

  • Experience with Communications Server, DB2, IMS & CICS
  • Experience with IBM’s Geographically Dispersed Parallel Sysplex (GDPS) software
  • Experience providing support within a multi-LPAR, multi-site sysplex environment.
  • Strong troubleshooting, Vendor coordination and knowledge on ITIL framework

   

  On-call Requirements

   

  • Participation in an on-call rotation to provide 24x7 support is required

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Tuesday 26^th July 2022