Technical Specialist - Production Health Team (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast/ Derry – Londonderry/ Strabane/ Remote, GB

   

  Your role in the team

   

  Allstate Canada Production Health team is responsible for the ITSM services for the Allstate Canada Group.

   

  The Service Management team, part of Production Health supports Level 2 Incidents and Problems for all the Canada Applications. The team are also responsible for various queues of work to support, IBM, Defect Work, Reporting & Analytics, Technical Support Activity and more. As a member of this team the candidate will become part of the Technical Specialist sub-team.

   

  We are looking for someone who will help to lead and support the daily operations of Allstate Canada’s mission critical business applications.  Duties include general user support, error correction, batch processing, and overall system support to maintain operating stability. Position will also support both internal and external support staff as well as relations with other internal teams and vendors.

   

  As well as supporting the Business-critical applications this role will also play a part in supporting the Integration Applications, such as FTP, MSMQ, BizTalk, Link Manager, XCOM, Talend, etc.

   

  Level 2 support, typically, addresses complex issues that do not have a predefined resolution. The successful candidate will demonstrate the ability to resolve undocumented issues and follow up with Knowledge Transfer to the other Tech Specialists and to Level 1 support.

   

  • Support day to day operations in Production environments.
  • Activities will relate directly to System Availability (‘Red to Green’ and Application Verification); User Connectivity; System Performance (Tuning); Files and Interfaces (File Sizing, Indexing, Space Issues); Job Scripts and Utilities.
  • Requires ability to quickly assess a problem, gather the data, and resolve issues especially if operations or application teams are affected.
  • Participate in On-Call Rota to support after hours for Production environment
  • Ability to work closely with Development and Business teams to gather and understand solution requirements.
  • Improve existing procedures and processes and ensure documentation is in place and up-to-date
  • Improves quality results by evaluating and upgrading processes; directing changes.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Perform other functions as necessary.

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK'
  • Minimum 5 years relevant experience in a Technical Specialist role or similar
  • Minimum of 2 years knowledge of 3 of the following:
    • Windows, CMD
    • PowerShell Scripts
    • Unix / Linux scripts
    • Microservices; APIs
    • ASCI XLNT; RTM (Real time Transaction Manager)
    • MSMQ, Talend, LinkManager
    • IBM JCL, XCOM
    • Customer Relationship Management
  • Working knowledge of problem-solving techniques, including root cause analysis

   

   

   

  We also have some desirable criteria

   

  • Highly developed data analysis skills; problem solving, decision-making, technically minded, strong observational skills and attention to detail
  • Knowledge of business applications used in the Insurance Industry
  • ITIL Framework
  • IT System Monitoring Tools
  • Previous DBA experience.

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Apply Here: https://bit.ly/3hRVUsk 

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Tuesday 22nd March 2022