IT Placement Opportunity-Technical and Hardware Support

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for employees.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast, Derry-Londonderry, Strabane (hybrid working)

   

   

  Your role in the team

  We have year-in-industry placement opportunities starting in Summer 2022 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).  

   

  If you have an interest in solving technical issues coupled with a customer centric approach this opportunity is a perfect Job fit for you. 

   

   

  • Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing. 
  • Deliver support services that employees are eager to use. 
  • Support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice. 
  • Support of mobility devices such as company mobile phones (Android, iOS), iPad, and wireless connectivity support. 
  • Application and hardware support for all Managed Desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management 
  • Personalized incident management for ticket creation, engineering engagement, escalation and direction, single point of contact for communication status 
  • In Belfast, liaise and support Tech Café staff e.g. absence coverage and additional resourcing 

   

  Placement Students who impress on their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement for further opportunities where available.

   

   

  Applicants should have 

   

  • Knowledge of, and keen interest in, IT Infrastructure to include; 

  • PC – Windows/Apple OS/Hardware 
  • Phone – Android/iOS/Windows 
  • Conferencing – Video/Audio with emphasis on MS Teams/Zoom 

  • Possess strong communication and interpersonal skills. 

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • Expected to complete second year of a Computing related degree course by end of June 2022 (or third year for relevant IT degrees). 
  • Have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year, and any current year to date. Failure to do so will result in the withdrawal of the application. 
  • For Derry-L’derry & Strabane role only - full clean driving license and access to a car is essential. The successful candidate will be expected to support both sites as determined by business need – mileage payments will be available for this. 

   

  Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria.

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Monday 28th February 2022