Senior Delivery Lead (hybrid or remote)

• Title: Senior Delivery Lead (hybrid or remote)

  Ref: 3/12/SDL

   

  About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast/ Derry-Londonderry/ Strabane

   

  Your role in the team

   

  The ServiceNow Senior Delivery Leader is responsible for Allstate’s ServiceNow platform, strategy and team.

   

  It is a fantastic opportunity to play a lead role in a global team enabling strategic solutions across Allstate. The role will involve managing the demands of day to day operations, optimizing the platform and looking to the future in relation to how ServiceNow can best support Allstate’s digital transformation.

   

  The possibilities are continually evolving, and candidates must be self-motivated, curious and collaborative. Ideally, candidates will have a strong leadership background with experience using ServiceNow and/or leading ServiceNow teams.

   

  • Ownership of ServiceNow platform, strategy, operational processes and governance.
  • Evolve overall Allstate ServiceNow capability in line with changing possibilities, industry standards, best practice and strategic Allstate objectives.
  • Determine, prioritize, drive and successfully deliver key strategic objectives.
  • Vendor and contract management
  • Engage, guide and influence key stakeholders and other partners to achieve results.
  • Global people manager activities, such as employee hiring, development, capacity management, performance management, recognition and succession planning.
  • Drive agile approach, delivering iterative value and pro-actively removing obstacles to progress.
  • Identify, develop and implement continuous improvement opportunities.

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • Minimum of 5 years’ previous Delivery Lead/Management experience to include, formulating and leading strategy, leading multiple projects, leading in a global environment, team development, managing people, strategic problem solving, metrics and reporting, stakeholder engagement and management.

   

   

  We also have some desirable criteria

   

  • Experience of leading ServiceNow teams.
  • Experience of working with the ServiceNow platform.
  • 3 years of business experience related to ITSM processes.
  • ITIL qualified.
  • Vendor and contract management experience.

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

  Apply Here: https://bit.ly/3rtU5rv

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Friday 17th of December 2021