ServiceNow Platform Engineer (hybrid or remote)

• Title: ServiceNow Platform Engineer 

   

  Ref: 3/12/SPE

   

  About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast/ Derry-Londonderry/ Strabane

   

  Your role in the team

   

  This position is offered to an experienced ServiceNow Platform Engineer who is eager to support ServiceNow which is a foundational platform at Allstate Insurance Company.  The health and availability of the platform is necessary to help drive automation of IT Service Management processes, integrations with other systems and the Transformative Growth Initiative.

   

  The eligible candidate will be responsible for working directly with the vendor for all platform upgrades and patching and assist in delivering solutions with the highest possible value as part of the ServiceNow platform team. Assist in implementation of new features and capabilities while maintaining the over all performance of the platform. The ideal candidate will possess the following:

   

  • Clear communication skills (both verbal and written)
  • Have some system administration experience
  • Be able to support multiple instances of ServiceNow
  • Assist in the Integration/Migration of Family of Companies to Allstate
  • Be able to work in a team environment with partners across multiple locations
  • Coordinate and facilitate initial platform configuration​, resources, and updates and upgrades​​​
  • Oversee instance security including access control, accounts, groups, roles and delegated development
  • Responsible for instance stack​, day-to-day support​, data integrity​ and overall health and performance​​​ of the platform
  • Participation in all aspects of IT Service Management and on-call rotation
  • Research new functionality and recommend solutions that deliver value for the future

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • Must have 3+ years’ experience in a IT discipline
  • Capable of multi-taking with multiple partners
  • Experience working on the ServiceNow platform
  • Experience and strong knowledge of IT Service Management processes

   

   

  We also have some desirable criteria

   

  • Bachelor’s degree in Computer Science or related field.
  • Experience as a Systems Administrator
    • ServiceNow Systems Admin Certification a plus
  • Experience with CMDB, Discovery, Service Mapping, Change, Data Certification, and other ITSM modules.
  • Experience in integrating ServiceNow with third party software, activating plug-ins etc.
  • Experience in coding and configuring interfaces between ServiceNow and other systems
  • Understand of Reporting tool such as PowerBi
  • Flexibility to adjust to changing requirements, schedules and priorities.
  • Experience in SaaS and/or Cloud Infrastructure Development

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

  Apply here: https://bit.ly/3lvFFTT 

   

  The closing date for receipt of applications is Friday 17^th December