Application Performance Monitoring (APM) Senior Team Manager (hybrid)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

   

  Location

   

  Belfast/ Derry, Londonderry/ Strabane

   

   

  Your role in the team

   

  As an APM Senior Team Manager you will be part of a global leadership team and tasked with improving availability, stability and performance of highly complex Product Technology (PT) owned applications, both in Production and non-Production. This manager will have a large directly managed team across 3 shores. This leader will partner closely with PT development and Security teams, as well as with various teams across the Enterprise, including Infrastructure Services and application support and development teams from other applications areas.

  This exciting opportunity will cover all aspects of leadership, ranging from resource leadership to capacity forecasting. This opening will suit a self-managed individual as there will be potential to influence the entire PT organization and drive improvement into multiple systems. This role has direct exposure to Senior Leadership in Product Technology and other areas of Allstate.

   

  • Directly manage teams that
    • Monitor the Production landscape – core applications and associated integrations – proactively and engage others as necessary.
    • Monitor Production environments for unusual patterns in errors, exceptions and utilization, using a variety of tools including Dynatrace and Splunk.
    • Drive SWAT (ECC) calls to restore service as quickly as possible, engaging appropriate internal and external teams as necessary.
    • Validate Production availability following change activity.
    • Monitor the Alliance Development environments for availability and stability.
  • Drive automation of monitoring and alerting.
  • Partner with other teams that support integration services to improve their availability and monitoring capabilities.
  • Partner with Enterprise Problem Management and PT Development teams to improve Problem Management effectiveness.
  • Produce availability analysis/reports and drive improvement actions.
  • Partner with PT Environment Support Team on initiatives aimed at improving availability and stability of the application environments.
  • Drive improvements in the availability and stability of non-Production environments, with the goal of reducing downtime for developers and testers.
  • Participate as a core member of the Incident Response Team for PT.
  • Provide leadership and perform necessary administrative duties such as human resource management, employee performance management and other duties as required.
  • On-call support when required

   

   

  The ideal person will be able to demonstrate the following competencies:

   

  • Communication
  • Planning and Organizing
  • Ability to Understand and Analyze complex information
  • Handling stressful situations
  • Managing Risk & Issues
  • Stakeholder management (including negotiating with peers and senior managers)

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • Have experience working in a global team and
  • Minimum of 5 years technical experience across linux/unix environments 
  • Minimum of 2 years’ experience of managing a technical team 
  • Proven ability to influence large organizations and drive change
  • Prior experience in driving and improving production stability and performance, detailing key examples across career or specific experience leading a Performance Engineering function
  • Experience of inspiring and influencing key strategic change even without direct management responsibilities.

   

   

  We also have some desirable criteria

   

   

  • Previous experience leading Application Performance Monitoring for a complex application/environment.
  • Extensive leadership experience managing team(s) across multiple global locations

   

   

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

   

  Apply Here: https://bit.ly/3lQrDNN 

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Tuesday, 17th August 2021