Telecoms Systems Analyst

• Queen’s University Belfast is one of the leading universities in the UK and Ireland, with a distinguished heritage and history. With over 24,000 students, 3,700 staff and an annual turnover of some £300m, Queen’s University Belfast plays a unique leadership role in Northern Ireland. As a member of the Russell Group of UK research-intensive universities, Queen’s University Belfast combines excellence in research and education with a student centred ethos.

  The post holder will assist in the implementation, development, administration and support of the University’s central telephony services. The role is a multi-disciplinary role with duties encompassing system admin/configuration across the suite of telephony services, support of fixed line and mobile networks provision to include the Queen’s campus voice network, and engaging in major and minor project work from design to completion.  

  The successful candidate will: 

  • Work as part of a team to identify, develop, support and implement telephony systems and solutions to support the University’s business functions,
  • Use appropriate technologies and applications to ensure the administration, continuity, performance and security of the University’s central telephony services.
  • Play a key role in ensuring continuous service development across the suite of Telephony services to ensure high levels of service quality and effectiveness.
  • Work across teams, which may be cross-functional or cross disciplinary e.g. Networks, Cabling, Estates, other IS Systems teams to ensure the delivery of a high quality, integrated set of services to users. Lead teams engaged in projects as required.

  
  The University provides generous terms and conditions, a great work/life balance, 42 days annual leave and family friendly policies. 

  This role would suit someone who is currently working as a Field Engineer or a systems Administrator who can demonstrate technical knowledge of Telecoms.

  The successful candidate will have:

  • Degree or higher degree or equivalent qualification in a relevant subject plus 3 years recent relevant professional experience in a systems/Field Engineering role.

  OR

     Significant recent, relevant professional experience in a systems/Field Engineering role.

  • Demonstrable working knowledge and practical experience of supporting telecoms systems & associated applications including one or more of:

  -  Legacy TDM Private Automatic Branch Exchange (PABX),

  -  Voice over Internet Protocol (VoIP) telephony systems to include Unified Communications,

  -  Voicemail,

  -  Call Logging, Billing & Reporting tools,

  -  Call Centre.

  -  Mobile Telephony

  • Demonstrably strong knowledge of key telephony platforms and interconnecting applications, covering both fixed line and mobile technologies.
  • Demonstrable practical experience of working in a team environment to deliver excellent customer service
  • Ability to follow argument logically with strong reasoning ability demonstrating excellence in working through pressured situations such as system failures from initial reporting to successful restoration of service.
  • Ability to communicate technical information with clarity and effectiveness to include non-technical users across all grades of staff throughout the University.

  
  Further information about the Directorate can be found at www.qub.ac.uk/directorates/InformationServices/Services/Telecoms/ 

  Anticipated interview date: Tuesday 2 April 2019

  Salary scale:   £33,199 - £39,610 per annum (potential to progress to £43,266 per annum through sustained exceptional contribution)

  Closing date:   Friday 15 March 2019

  For full job details and essential/desirable criteria please refer to the candidate information link on our website by clicking apply. You must clearly demonstrate how you are meeting the criteria on your application form. For further information or assistance contact Resourcing Team, Queen’s University Belfast, BT7 1NN. Telephone (028) 9097 3044 or email on resourcing@qub.ac.uk

  The University is committed to equality of opportunity and to selection on merit. It therefore welcomes applications from all sections of society and particularly welcomes applications from people with a disability. 
  
  Reference number: 19/107254