How You’ll Support Our Mission!
ESO’s mission is to improve community health and safety through the power of data. We are hiring a new Product Owner for our Product Management team building new software products and features. Our industry-leading software is used by more than 17,000 Emergency Medical Services (EMS) agencies, Fire Departments, Hospitals, and State agencies across North America.
You will play a key role in translating our mission and product strategy into action by documenting product requirements and user stories, grooming and prioritizing a product backlog, and collaborating with a cross-functional agile development team as we design, build and ship new products and features.
As a Product Owner, you will report to one of our Product Management Directors, and you will be part of our Product Management and strategy team based in Belfast.
What You’ll Be Doing - the day to day:
- Interpret high-level business and client requirements to create feature requirements, user stories, and relevant product backlog items which help solve some of the most exciting problems for our clients.
- Own the prioritisation and grooming of a product backlog, acting as the Product Owner in an agile development team.
- Mentor junior team members (e.g., Business Analysts) and evangelize Agile best practices.
- Conduct analysis work and collaborate with developers and designers to understand and fine-tune our backlog items ripe for the execution phase, including the creation of acceptance criteria.
- Serve as the customer expert for the development team and always keep customer needs at the forefront of everyone’s mind.
- Perform user acceptance testing to ensure releases achieve the stated goals and pass ESO’s high-quality standards, in line with ESO’s mission.
Who You Are; some of the things required to be successful in the role:
- 5+ years experience in product management, at least 2 years as a Product Owner working with software development teams.
- History of working closely with design and development teams and the ability to work collaboratively to achieve results.
- Experience delving into the details and capability of considering the bigger picture.
- Comfortable discussing creative ideas, new technology and user experience.
- Basic understanding of agile development methodologies (e.g., Scrum, Kanban).
- Strong written communication skills, especially in making complicated user stories and acceptance criteria easy to understand.
- Proficiency in commonly used product management tools (e.g., JIRA, Confluence, Miro or similar).
Who You Are - It’s a plus if you have:
- Formal product management training (e.g., Certified Scrum Product Owner, Pragmatic Institute, etc.)
- Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters.
- Academic degree in a related field (software engineering, computer science, business information systems, etc.)
- Demonstrated engagement in volunteer activities serving your community (e.g., volunteer firefighter, volunteer EMT, peer crisis counselling, etc.)
- Experience working in intercultural environments and collaborating with diverse teams.
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance
- Income protection insurance
- A generous pension contribution
- Private medical insurance including optical and dental
- A health cash plan
- Annual health and wellness allowance + cycle-to-work scheme
- Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
- Enhanced short and long-term sick pay,
- Great holiday entitlement
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
